Guided or Concierge? Choosing Your Coaching at NEO

NEO Performance Lab · Published 2026-10-07

You get to the gym, open your workout, and have a question about the first exercise. How much help do you want from there?

That is a good place to start when choosing between Guided and Concierge at NEO. Both give you a program built for you, but the coach's attention is shared across the room in Guided and dedicated to you during a Concierge session.

Inside a Guided session

Up to eight people train in the shared space. You might be working on a different exercise from the person beside you because each client follows their own program. The coach guides the room, so you work alongside other clients while following exercises chosen for your starting point and goals.

Think about how you like to learn. If you are comfortable getting direction, doing the work, and checking back in as questions come up, Guided is worth considering. If you want a coach beside you throughout the session, look at Concierge.

Guided costs $75 per session. Before training starts, there is a one-time $200 assessment.

What Concierge includes

Your coach is paired with you for continuity, with one-on-one attention during sessions and more scheduling flexibility when suitable times are available.

Concierge has two rates. You pay $165 per session with macro targets, or $185 if you also want help turning those targets into a meal plan. The extra $20 covers meal planning.

The assessment happens in your first session, without a separate fee. Training with Dr. Kelvin is a separate $250-per-session option with very limited availability and a waitlist.

Bring the part you want help with

Maybe you know your way around a gym but keep changing workouts, or you follow a program and want someone to watch the work closely enough that you can ask questions as they come up. Tell us that during the strategy call, along with the times you can attend.

Both formats renew every four weeks with no long-term contracts. Ask about available times. Guided sessions are arranged according to availability and demand, and the format you like still needs to fit the hours you can attend.

Apply for coaching and tell us where you feel lost in your training. That gives us somewhere to start. The current rates are here if you want to check the numbers first.

Prepared with AI assistance for NEO Performance Lab. Learn about NEO.